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Help Topics:
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| Feel free to email us
at customercare@tjspetshop.com
or call toll free: 1-877-499-4768.
Please take a moment to review our Help Information below
to see if your questions can be answered there.
TJs customer representatives are available Monday -
Friday from 8AM - 4PM Pacific Standard Time (PST).
TJs Pet Shop
P.O. Box 2183
Salem, OR
97308-2183 |
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| From the simple search box at the top left side of every
page you can search for animal type, manufacturer, product type, or other keyword; just enter as many
or as few search keywords as you would like. Searching for
"Royal Canin" will give results for all Royal Canin products - "Royal Canin Dog Food"
will only return Dog Food from Royal Canin - you can always focus your search results by adding more words.
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| Our website site gives you the ability to browse our
categories in several ways. Click on any of the categories listed in
the Cats & Kittens, Dogs & Puppies, or Wild Bird sections of our
store. You will see a list of subcategories to choose from along the top bar, and along the left column. If
you are looking for a Grooming Brush for your Cat, click on Cats & Kittens >
Health & Flea Control > Grooming Supplies > Brushes to see a list of all Grooming
Brushes available at TJs. You can then choose your brush from this list.
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| TJs uses an account setup system that
allows our customers to retain and edit account their information on the
site, you will simply create a password-protected account that will allow you to log-in
and complete your purchase with just a couple of clicks. You will
also be able to track the status of your orders and review your order
history.
If you are a new customer, just enter your e-mail address on our Login
page and select "new customer." You will create a
password and fill out a simple shipping and billing information form.
If you are a returning customer, and you have already created an
account, just enter your email address and password, and
you'll be logged in and ready to go.
You may change your shipping or billing information at any time by
clicking on the "My Account" link at the top right of all TJs pages. You will need to log in using your email address and
password, and then you will be given the ability to make changes to your
shipping and billing information. You may also edit your account
information from the checkout page.
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| We accept Visa, Mastercard, and American Express. Please
note that we will need your billing address if the order is being shipped
to a different location. Your card will not be charged until we have your
items in hand and are ready to ship.
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| Standard Shipping |
| lbs |
cost |
| 0 to 5 |
4.95 |
| 6 to 10 |
7.95 |
| 11 to 15 |
8.95 |
| 16 to 20 |
11.95 |
| 21 to 25 |
14.95 |
| 26 to 30 |
17.95 |
| 31 to 35 |
20.95 |
| 36 to 40 |
23.95 |
| 41 to 45 |
26.95 |
| $3 for every 5lbs over 45 |
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| Expedited Shipping |
| lbs |
cost |
| 0 to 2 |
7.95 |
| 3 |
11.95 |
| 4 |
12.95 |
| 5 |
14.95 |
| 6 |
15.95 |
| 7 |
17.95 |
| 8 |
19.95 |
| 9 |
20.95 |
| 10 |
22.95 |
| 11 |
24.95 |
| 12 |
25.95 |
| 13 |
27.95 |
| $1 for each Lb over 13. |
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For a limited time, Standard Mail is FREE for orders of $35 or more, excluding food &
litter products. Free shipping is available only for domestic orders within the contiguous United States.
General rate for standard mail is calculated by weight according to the chart at right. Standard mail requires
7-20 business days for delivery.
If your order has not arrived after 15 business days, please contact our
customer service
department. Oversize shipments may be subject to additional charges.
Expedited mail does not qualify for free shipping offer. General rate for Expedited shipments is calculated
by weight according to the chart at right. Expedited mail requires 2-7 business days for delivery.
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| We strive to offer only the absolute best quality products. If you receive a defective product from us (unlikely, but it
could happen) return it within 30 days and we'll gladly replace the item or refund your card for the price of the item plus shipping both ways. All items must be sealed in original wrapping unless damaged
or defective. Please be sure to contact
us before returning any items.
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| We use the latest security and encryption technology to
protect your credit card and other information. All orders placed through
the shopping cart are made using secure server software (SSL). All your
personal information, including credit card number, name and address, is
encrypted so that it cannot be read by anyone else on the Internet. If you
have difficulty using the secure order form or are using an older browser,
you may need to update the 'secure' portion of your browser.
We're confident that our security system is the best in the business,
and you should be, too. That's why we guarantee that every transaction you
make with us will be 100% safe. If unauthorized charges are made to your
card as a result of shopping with us, you will pay nothing.
In the event of unauthorized use of your credit card, you must first
notify your credit card provider in accordance with its reporting rules
and procedures. Under US Federal Law, your bank cannot hold you liable for
more than $50.00 of fraudulent charges. If your bank does hold you liable
for any or all of the maximum $50 amount, we will cover the charge
(assuming that the unauthorized use of your credit card resulted through
no fault of your own from purchases made on our site while using our
secure server.)
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| We guarantee every item we sell to be accurately
listed. We endeavor to provide superior service, but if we make an error,
we’ll make every effort to make it right, either by refunding all
costs involved, or adjusting the selling price to everyone’s
satisfaction. Be sure to contact
us first before sending anything back.
We guarantee that the personal information you submit to us will
not be shared, sold, or disclosed to third parties in any form, for any
purposes, at any time. We will also not disclose your sales history to
third parties for any purposes, at any time. Information on items you
purchase will not be shared with other businesses or customers, online or
off.
We use the latest security and encryption technology to protect your
credit card and other information. All orders placed through the shopping
cart are made using secure server software (SSL). It encrypts all of your
information, including your credit card number, name and address, so that
it cannot be read by anyone else on the Internet. If you have difficulty
using the secure order form or are using an older browser, you may need to
update the 'secure' portion of your browser.
We're confident that our security system is the best in the business,
and you should be, too. That's why we guarantee that every
transaction you make with us will be 100% safe. If unauthorized charges
are made to your card as a result of shopping with us, you will pay
nothing.
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| tjspetshop.com uses cookies to enable online
purchasing. A cookie is an electronic identifier, consisting of a
small string of numbers & letters, which your browser uses to track
items when you place them in your shopping cart. This keeps your Shopping
Cart distinct from those of other users. As soon as you complete a
purchase, your cookie will expire. These cookies do not contain any
personal information about you, and cannot be used by any third party to
access your information. If you've logged in but haven't placed an
order, your identity will be known to the computer until you shut down or
log off. If your computer is publicly accessible, you should log off
when leaving your desk.
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| Can't find the answers you're looking for? Feel
free to Contact Us! |
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